User Manual for Admin Panel & App (Top Highlighted Features)

✅ User Referral

• Users can share their referral code with others.
• They receive rewards for every successful referral.

📍 Admin Path: Users → Referral Settings → User Referral Section

✅ Driver Referral

• Drivers can refer both Users and other Drivers to earn more rewards.

📍 Admin Path: Drivers → Referral Settings → Driver Referral Section

Admins can set daily and weekly incentives for drivers based on ride targets using this feature.

📍 Admin Path: Home → Price Management → Set Price → [Actions Column] → Driver Incentives

✅ Daily Incentives

Set targets drivers need to achieve per day to earn rewards.

• Minimum Rides: Daily ride target
• Incentive Amount: Reward upon target completion

✅ Weekly Incentives

Set targets for the week to reward consistent performance.

• Minimum Rides: Weekly ride target
• Incentive Amount: Reward upon weekly goal

▶️ Watch: How to Set Driver Incentives

Set up loyalty points and reward levels for drivers based on their completed rides and total earnings.

📍 Admin Path: Home → Price Management → Set Price → [Actions Column] → Driver Rewards

• Define currency to reward point conversion rate.
• Add multiple reward levels (e.g., Silver, Gold).
• Set ride or earning milestones required to reach each level.

▶️ Watch: How to Set Driver Rewards

Configure surge pricing for specific days and time slots to manage high-demand periods efficiently.

📍 Admin Path: Home → Price Management → Set Price → [Actions Column] → Surge

• Select Day(s): Choose one or more days (Sunday to Saturday).
• Set Time Range: Define "From" and "To" times during which surge pricing should apply.
• Set Surge Percentage: Enter the surge distance price multiplier (e.g., 20%).

ℹ️ Note: The surge pricing configured here will directly affect the final fare calculated under the distance-based pricing. The fare will be adjusted based on the defined surge percentage during the selected days and times.

Use this section to enable or disable features across the mobile apps (User, Driver, Owner) as per your business requirements.

📍 Admin Path: Home → Settings → Customization Settings

✅ Key Categories:

🔹 General Settings:

• Modules: Taxi / Delivery / Both
• Default Country Code: e.g., India (IN), Hong Kong (HK)
• Navigation Option: Show WAZE in Driver App
• Instant Ride, Ride Later, Outstation Ride
• Wallet Features (User, Driver, Owner)
• Wallet Transfers (User ↔ Driver ↔ Owner)
• Rental Ride (Taxi/Delivery)
• Email OTP, Ride OTP (Normal & Delivery)
• Owner Module, Web Booking, Ride without Destination

🔹 Loyalty & Incentives:

• Enable Incentive Feature
• Enable Driver Loyalty
• Enable Driver Leaderboard

🔹 Map & UI:

• Enable Country Restriction on Map
• Enable Map Appearance Edit on App
• Enable Landing Website

🔹 Booking Preferences:

• Enable Pet & Luggage Preferences
• Enable Shipment Load/Unload
• Enable Digital Signature
• Enable ETA Price Update (Excluding waiting charges)

🔹 Admin & Support:

• Enable Sub Vehicle Type
• Enable Additional Charges Feature
• Enable Support Ticket System
• Enable Driver Disapprove on Update

✅ All settings are toggle-based:
You can easily turn ON or OFF any feature depending on your operational needs.

7.1 Heat Map

The Heat Map helps identify high-demand areas based on real-time ride request activity. It visually guides drivers to move toward busier zones to maximize ride opportunities.

📍 Admin Path: Home → Geofencing → Heat Map

• Displays hotspots where ride demand is high.
• Helps drivers reposition themselves toward high-request areas.
• Color Indicators:
  • 🔥 Red/Warm: High demand
  • 🟡 Yellow: Moderate demand
  • 🔵 Blue: Low demand

✅ Key Controls:

• Radius Slider: Adjust the coverage radius for heat visibility.
• Visibility Type: Switch between Default, Warm, or Cool views.
• Opacity: Manage overlay transparency for better map readability.

This tool enhances driver efficiency and helps reduce user wait times by balancing supply with real-time demand.

7.2 God’s Eye

The God’s Eye feature gives admins a real-time visual overview of all driver activities and locations on the map.

📍 Admin Path: Home → Geofencing → God’s Eye

✅ Key Filters & Options:

• Service Location: Choose the specific region to monitor.
• Driver Status: Filter drivers based on:
  • Online
  • Offline
  • On Ride
• Mode Selection: Choose between different viewing or tracking modes (if applicable).
• Vehicle Types: Filter by vehicle category (e.g., bike, car, van).

Once filters are applied, the map shows live driver locations based on the selected criteria.

The bidding option allows drivers to compete for ride requests instead of rides being auto-assigned. This provides flexibility in trip assignment and can be useful in certain business models.

📍 Admin Path: Home → Price Management → Vehicle Type

Steps to Enable Bidding:

• In the Vehicle Type table, locate the vehicle category you wish to configure.
• Click the ✏️ Edit icon under the Actions column.
• Scroll down to the Trip Dispatch Type section.
• Select one of the following options:
  • Bidding: Only bidding mode enabled
  • Normal: Standard auto-dispatch mode
  • All: Supports both auto-dispatch and bidding
• Click Save to apply the changes.

Create and manage rental packages tailored to different transport types such as Taxi or Delivery. These packages allow users to book rentals with predefined time and distance limits.

Rental means the ride is based on a fixed time and distance with a base price. For every extra distance beyond the free limit, Distance Price will be charged, and after the free time ends, Time Price per Minute will also apply. This structure ensures clarity and predictability in rental fare calculations.

📍 Admin Path: Home → Price Management → Rental Package Types

✅ How to Add a Rental Package:

• Click the “Add” button.
• Fill in the following details:
  • Transport Type*: Select the applicable transport mode (e.g., Taxi, Delivery).
  • Name*: Provide a name for the rental package.
  • Short Description*: Enter a brief summary of the package.
  • Description*: Provide detailed information about what the package includes.
• Click Save to finalize the rental package.

💰 How to Set Rental Package Price:

📍 Admin Path: Home → Price Management → Set Price → Under Actions, choose "Set Package Price"

Click the Add Package button and fill in the required fields:

• Package Type*: Select from the list of rental packages created under Rental Package Types. The names you added there will appear here as selectable options.
• Base Price*: Enter the starting price for the package.
• Free Distance (Miles)*: Define the included distance without extra charges.
• Distance Price*: Price per extra mile/kilometer beyond the free limit.
• Free Time (Minutes)*: Define the free usage time included.
• Time Price per Minute*: Price per extra minute after the free time.
• Cancellation Fee*: Set the applicable cancellation fee.

Click Save to apply and finalize the rental package pricing.

Configure how drivers are charged for using the platform. Admins can choose between commission-based payments, subscription plans, or a combination of both.

📍 Admin Path: Home → Driver Management → Subscriptions

✅ Commission & Subscription Modes:

• Enable Commission Only: Drivers pay a commission on each completed trip.
• Enable Subscription Only: Drivers pay a fixed fee for a subscription period.
• Enable Subscription and Commission: Both methods are active simultaneously.

✅ How to Add a Subscription Plan:

• Click the “Add” button.
• Fill in the required fields:
  • Transport Type*: Select the service category (e.g., Taxi, Delivery).
  • Vehicle Type*: Choose the applicable vehicle class.
  • Name*: Provide a title for the subscription (e.g., Weekly Plan).
  • Subscription Duration in Days*: Set the length of the subscription period.
  • Amount*: Enter the cost of the plan (e.g., ₹500).
  • Description*: Add details explaining the plan’s features.
• Click Save to finalize and activate the plan.

Fleet Management allows Owners to manage their drivers, fleets, and required documentation directly from the admin panel.

👨‍💼 1. Fleet Owner Registration

A Fleet Owner starts by registering through the platform.
This action is submitted for Admin Approval.

✅ 2. Admin Approval

Once registered, the Admin reviews and approves the Fleet Owner profile.
Post approval, the Fleet Owner can start managing fleets and drivers.

🚘 3. Add Fleet

The approved Fleet Owner can add fleet details to the system.
This new fleet entry is also sent for Admin Approval.

✅ 4. Fleet Approval

Admin validates and approves the fleet.
After approval, the Fleet Owner can proceed to assign drivers.

👥 5. Add Driver

Fleet Owner adds drivers under the fleet.
Mandatory fields like name, contact, credentials, etc., are entered.

🔐 6. Driver Approval

The newly added driver must be approved by Admin.
After approval and fleet assignment, the driver can log in.

🚖 7. Driver Login & Ride

Once logged in, the driver can accept ride requests.
This marks the driver as active in the system.

🎯 8. Ride Flow

Driver picks up the user, completes the trip, and ends the ride.

💵 9. Payment & Commission

Payment can happen via:

• Cash
• Online/Owner Wallet

If the ride amount is collected online:

• The Owner’s Wallet will fund the payment.
• The Driver’s Wallet will receive the trip fare.
• The Owner's commission is deducted from the driver's wallet automatically.

📍 Admin Path: Home → Owner Management → Fleet Management

🔹 11.1 Fleet Drivers

Add and manage drivers assigned under a fleet.

🛠️ Steps to Add a New Fleet Driver:

• Select Area*
• Select Owner*
• Country*
• Enter the following details:
  • Name
  • Mobile Number*
  • Email*
  • Password & Confirm Password*
  • Gender*
  • Upload Profile Photo (optional)
• Click Add to save the driver

🔹 11.2 Blocked Fleets

View drivers who are pending approval under a fleet. Admins can take the following actions:

• Approve
• Disapprove
• Edit

🔹 11.3 Fleet Required Documents

Set the documents that are required for fleet approval.

🛠️ To Add a Required Document:

• Document Name*
• Image Type* (Front / Back / Both)
• Has Expiry Date?
• Has Identity Number?
• Is Required?
• Is Editable?

✅ Documents can be enabled or disabled as needed.

🔹 11.4 Manage Fleet

View and manage all approved fleet owners. Available actions include:

• Edit
• Approve / Disapprove
• Assign
• Delete
• Add Fleet

Configure pricing logic, ride fare breakdown, and commissions for each vehicle and transport type.

📍 Admin Path: Home → Price Management → Set Price

✅ Add Set Price

Click Add and fill in the following details:

• Zone, Transport Type, Vehicle Type
• Payment Type
• Admin Commission: Set % or fixed value (from Customer, Driver, or Owner)
• Service Tax
• ETA Sequence
• Base Price and Base Distance
• Price per Distance and Time Price per Minute
• Waiting Charge
• Free Waiting Time: Before & After Ride Start
• Enable Options: Airport Ride, Outstation Ride
• Cancellation Fee: Set separately for User and Driver, and define who receives it

💰 Fare Calculation Logic

Base Price applies up to the defined Base Distance.

Beyond that:

• Distance Fare = (Total Distance − Base Distance) × Price per Distance
• Time Fare = Ride Duration × Time Price per Minute
• Waiting Fare = (Total free waiting time - Waiting time from app) × Waiting charge
• Subtotal = Base + Distance + Time + Waiting
• Admin Commission = % of Subtotal
• Tax = % of Subtotal
• Total Fare = Subtotal + Commission + Tax

❌ Cancellation Fee

• Charged based on the user's reason for cancellation.
• If Cash: Collected during the user's next ride.
• If Wallet: Deducted immediately from the user's balance.
• The recipient of the fee (Admin or Driver) can be selected under the “Fee Goes To” field in the admin panel.
• If the driver cancels the ride, the cancellation fee will be deducted from the driver according to the “Cancellation Fee for Driver” value set in the admin panel.

Configure and manage the available vehicle services such as Taxi, Delivery, or All, with detailed trip and vehicle setup.

📍 Admin Path: Home → Price Management → Vehicle Type

✅ Steps to Add a Vehicle Type:

• Click on Add Vehicle
• Fill in the following required fields:
• Transport Type*: Choose from:
  • Taxi
  • Delivery
  • All
• Icon Type*: Select from available categories:
  • Car, Bike, Auto, Truck
  • EHC, VHC, Hatchback, HCV, LCV, MCV
  • Luxury, Premium, SUV
• Vehicle Image*: Upload a clear vehicle image (Recommended size: 512px × 512px)
• Name*: Enter a vehicle type name
• Short Description*: Enter a brief summary
• Description*: Provide detailed information
• Trip Dispatch Type*: Select dispatch logic:
  • Normal – Auto-assigned rides
  • Bidding – Driver bidding for rides
  • All – Support both modes
• Supported Other Vehicle Types: If the service is compatible with multiple vehicle types, select additional vehicle types here.
• Click Save to finalize and enable the service.

💡 Note: Ensure that My Services is enabled for the selected Supported Other Vehicle Types to allow proper service availability across platforms.

Configure and enable dynamic pricing during high-demand periods in specific areas using Peak Zone logic.

📍 Admin Path: Settings → Business Settings → Peak Zone

✅ Steps to Configure Peak Zone:

• Enable the Peak Zone toggle
• Fill in the following required fields:
• Peak Zone Ride Count*: Minimum number of rides needed in a zone to trigger peak status
  • Example: 2
• Peak Zone Radius*: Radius (in kilometers) within which the ride count is evaluated
  • Example: 3
• Peak Zone Selection Duration in mins*: Time frame to monitor ride count
  • Example: 15
• Peak Zone Duration in mins*: Duration the zone remains active once peak is triggered
  • Example: 15
• Peak Zone Surge Percentage*: Extra fare percentage applied to rides in the peak zone
  • Example: 20%
• Click Save to apply and activate Peak Zone settings.

💡 Note: Once active, the Peak Zone Surge Percentage is automatically calculated and collected from the customer during fare estimation and final billing.

▶️ See How It Works (Driver App View):

Enable and manage the My Route Booking feature that allows drivers to receive ride requests aligned with their regular commute routes.

📍 Admin Path: Home → Business Settings → Customization Settings → Enable "My Route Booking Settings"

✅ How It Works:

• Once enabled from the admin panel, the "My Route Booking" toggle appears in the Accounts page of the Driver App.
• Drivers can activate the toggle and add their preferred route address.
• The system evaluates two conditions to match rides:
  • 📌 The ride must follow the same route/address added by the driver.
  • 📍 The ride drop point must be within a 5 km radius of the driver's saved route.
• If both conditions are met, the ride request is shown only to the matched driver.

💡 Note: Enable My Route Booking Feature (Only for Normal Rides)